RSH data indicates increase in social housing tenant satisfaction
What was announced
Social housing landlords in England have reported an increase in the average level of tenant satisfaction across the sector.
Key points, in the publisher's words
- Tenant Satisfaction Measures ( TSM ) results released today by the Regulator of Social Housing saw an average increase from 72% last year to 74% for 2025/26 for tenants living in low-cost rental accommodation ( LCRA ).
- Telephone surveys remain the most widely used collection method. Overall satisfaction has increased in every collection method, including by telephone where the proportion of tenants reporting they are satisfied overall has increased from 71% to 73%.
- The TSMs are collected from all large social landlords – those with 1,000 homes or more.
Figures in this announcement
Each line is quoted from the original. Figures are as the publisher stated them on the day.
- “Tenant Satisfaction Measures ( TSM ) results released today by the Regulator of Social Housing saw an average increase from 72% last year to 74% for 2025/26 for tenants living in low-cost rental accommodation ( LCRA ).”
- “Overall satisfaction has increased in every collection method, including by telephone where the proportion of tenants reporting they are satisfied overall has increased from 71% to 73%.”
- “The TSMs are collected from all large social landlords – those with 1,000 homes or more.”
- “The 2025/26 data also shows that landlords have reported improvements in their repairs and maintenance services, with 83% of non-emergency repairs completed on time in 2025/26, compared to 77% in 2023/24.”
- “Average (median) satisfaction with the timeliness of repairs has risen from 67% in 2023/24 to 73% in 2025/26, the largest increase across the tenant perception TSMs .”
- “Satisfaction with the maintenance of the home has increased from 71% to 74% over the same period.”
Who and where
UK bodies of power
- Regulator of Social Housing (executive non-departmental public body) · more news
Where this sits in the 10 levels of power
Topics, as GOV.UK files them: Council housing and housing association, Homelessness and rough sleeping, Housing regulation, Rented housing sector.
Receipt
- Original: https://www.gov.uk/government/news/rsh-data-indicates-increase-in-social-housing-tenant-satisfaction
- Published 2026-11-05 09:30:12 UTC
- Read by this site 2026-11-05 09:30:50 UTC from GOV.UK
- Saved copy: receipt 8479, with its SHA-256 fingerprint
Contains public sector information licensed under the Open Government Licence v3.0.
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