Pensions and insurance clerks and assistants: average salary and pay in the UK
Full-time pensions and insurance clerks and assistants in the UK earned a median £30,269 in the year to 5 April 2025, according to the ONS Annual Survey of Hours and Earnings (ASHE): 22% less than the £39,039 median for all full-time jobs.
What the figures show
It is in the lowest-paid third of the 382 occupations (112th from the bottom).
The middle half of full-time jobs paid between £26,429 and £34,658.
Median full-time pay: women £29,178 a year, men £31,617 a year.
Full-time paid hours are shorter than usual, a median of 35.6 a week.
ASHE counts roughly 40,000 employee jobs, 85% full-time.
Since 2021 the median has risen 33.5% (from £22,677), faster than the 25.0% for all jobs.
The Annual Population Survey counts 65,200 people in this line of work across the UK.
Pay distribution, 2025 provisional
| Gross pay | Full-time, annual | Full-time, weekly | Full-time, hourly | All, annual | All, weekly | All, hourly |
|---|---|---|---|---|---|---|
| 10th percentile | £23,567 | £460.00 | £12.56 | £20,229 | £433.90 | £12.56 |
| 20th percentile | £25,320 | £490.00 | £13.08 | £23,472 | £462.40 | £13.10 |
| 25th percentile | £26,429 | £503.90 | £13.45 | £24,383 | £478.20 | £13.47 |
| 30th percentile | £27,002 | £518.50 | £13.92 | £25,264 | £492.00 | £14.01 |
| 40th percentile | £29,101 | £551.90 | £14.87 | £27,004 | £522.10 | £14.92 |
| Median (50th percentile) | £30,269 | £574.90 | £15.85 | £29,329 | £555.80 | £16.10 |
| 60th percentile | £31,891 | £612.90 | £16.58 | £30,617 | £588.90 | £16.92 |
| 70th percentile | £33,848 | £642.10 | £17.74 | £33,045 | £625.40 | £17.93 |
| 75th percentile | £34,658 | £669.40 | £18.09 | £34,061 | £654.60 | £18.32 |
| 80th percentile | £35,946* | £716.40 | £19.09 | £34,941 | £680.40 | £19.65 |
| Mean | £34,761 | £614.50 | £16.75 | £32,562 | £584.80 | £16.88 |
Pay since 2021
| ASHE year | Full-time, annual median | Full-time, weekly median | Full-time, hourly median | All, annual median | All, weekly median | Jobs (thousands, indicative) |
|---|---|---|---|---|---|---|
| 2021 revised | £22,677 | £455.90 | £12.46 | £21,470 | £430.10 | 41 |
| 2022 revised | £24,389 | £472.60 | £13.04 | £22,489 | £442.50 | 33 |
| 2023 revised | £26,040 | £514.50 | £14.11 | £24,891 | £498.10 | 34 |
| 2024 revised | £27,490 | £546.30 | £14.94 | £26,227 | £521.00 | 39 |
| 2025 provisional | £30,269 | £574.90 | £15.85 | £29,329 | £555.80 | 40 |
Pensions and insurance clerks and assistants by region
UK: 65,200 (± 9,900), April 2025 to March 2026.
Annual Population Survey (Nomis)
What pensions and insurance clerks and assistants do
Pensions and insurance clerks and assistants provide general clerical support to senior colleagues and perform specialist clerical tasks in relation to the administration of pensions and insurance policies. (ONS SOC 2020, 4132)
Also covers: administrator (insurance), claims handler, clerical assistant (insurance), insurance clerk, pensions administrator, admin assistant, admin clerk, admin officer, administration assistant, administration clerk, administration officer, administrative assistant, administrative officer, administrative superintendent, chief clerk, claim administrator, claim adviser and claim handler (67 titles in the ONS coding index).
- Answers queries from clients and assists in interpreting and completing information requested on forms
- Checks forms completed by clients and contacts clients to obtain additional information or to clarify details
- Makes arrangements for financial advisers to visit clients and potential customers
- Transfers information from application forms and other documentation to computerised records
- Receives notice of changes to personal circumstances and updates files
- Issues application forms, policy documents, reminders, claims forms and other standard documentation
There are no minimum academic requirements, although entrants usually possess GCSEs/S grades. Training is usually provided on-the-job. NVQs/ SVQs, apprenticeships and professional qualifications are available in some areas.
Related
Administrative occupations: records (median £29,820) · Records clerks and assistants · Stock control clerks and assistants · salary percentile · UK average weekly earnings growth · Median
ASHE Table 14: 2021 2022 2023 2024 2025 · coding index · notes · 15 October 2026