Customer service supervisors: average salary and pay in the UK
Full-time customer service supervisors in the UK earned a median £35,723 in the year to 5 April 2025, according to the ONS Annual Survey of Hours and Earnings (ASHE): £3,316 below the all-jobs median of £39,039.
What the figures show
That puts it 188th of 382, in the middle third of occupations.
Median full-time pay: women £35,406 a year, men £35,778 a year.
ASHE counts roughly 19,000 employee jobs, 89% full-time.
From £28,574 in 2021, the median is up 25.0%, close to the 25.0% for all jobs.
The Annual Population Survey counts 40,100 people in this line of work across the UK.
Pay distribution, 2025 provisional
| Gross pay | Full-time, annual | Full-time, weekly | Full-time, hourly | All, annual | All, weekly | All, hourly |
|---|---|---|---|---|---|---|
| 10th percentile | £25,280 | £513.60 | £13.34 | £20,881* | £422.90 | £13.21 |
| 20th percentile | £28,095 | £561.60 | £15.00 | £26,249 | £520.60 | £13.97 |
| 25th percentile | £30,001 | £580.40 | £15.33 | £27,262 | £549.60 | £14.97 |
| 30th percentile | – | £601.70 | £15.89 | £29,207 | £567.60 | £15.34 |
| 40th percentile | – | £643.60 | £16.66 | – | £613.50 | £16.28 |
| Median (50th percentile) | £35,723* | £670.80 | £17.62 | £34,033* | £650.40 | £17.21 |
| 60th percentile | £37,327* | £725.00 | £19.26 | £36,624* | £700.10 | £18.84 |
| 70th percentile | – | £753.00 | £20.74 | – | £748.90 | £20.40 |
| 75th percentile | – | £798.80 | £21.57 | – | £768.30 | £21.23 |
| 80th percentile | – | £842.60* | £22.88* | – | £830.80* | £22.21* |
| Mean | £38,206 | £727.00 | £19.28 | £36,147 | £686.30 | £18.98 |
Pay since 2021
| ASHE year | Full-time, annual median | Full-time, weekly median | Full-time, hourly median | All, annual median | All, weekly median | Jobs (thousands, indicative) |
|---|---|---|---|---|---|---|
| 2021 revised | £28,574 | £542.00 | £14.46 | £27,482 | £523.40 | 25 |
| 2022 revised | £30,878 | £585.00 | £15.44 | £30,212 | £566.50 | 25 |
| 2023 revised | £31,344 | £617.60 | £16.32 | £30,015 | £599.40 | 22 |
| 2024 revised | £34,171 | £642.30 | £17.29 | £32,527 | £626.10 | 19 |
| 2025 provisional | £35,723* | £670.80 | £17.62 | £34,033* | £650.40 | 19 |
Customer service supervisors by region
UK: 40,100 (± 7,800), April 2025 to March 2026.
Annual Population Survey (Nomis)
What customer service supervisors do
Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service. (ONS SOC 2020, 7220)
Also covers: call centre supervisor, communications supervisor (air transport), customer service supervisor, team leader (call centre), communications supervisor, field supervisor, radio superintendent, switchboard supervisor, team leader, telecommunications superintendent, ambulance room superintendent, control room supervisor, customer care supervisor, customer liaison supervisor, customer services superintendent, customer support supervisor, higher grade supervisor and social media adviser (20 titles in the ONS coding index).
- Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users
- Liaises with clients and handles more complicated or sensitive complaints and queries
- Develops and plans training for their teams
- Establishes and monitors work schedules to meet the organisation's requirements
- Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
Related
Customer service supervisors (median £35,723*) · Customer service occupations n.e.c. · Market research interviewers · salary percentile · UK average weekly earnings growth · Median
ASHE Table 14: 2021 2022 2023 2024 2025 · coding index · notes · 15 October 2026