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AI AI in government and public services

AI in government and public services

The government has built its own AI tools for analysing consultations, summarising documents and taking meeting notes. These are the results it has published for them, quoted word for word.

This page quotes 7 findings from five official records by DSIT, MHCLG and DWP, published between May 2025 and September 2026. The most recent comes from DWP in September 2026 and covers jobseekers. Two of them carry the source's own note on how the figures were gathered, shown under the quote.

Consultations
50,000+
water review responses analysed with the Consult tool (DSIT) · see the record
Consultations
£240
cost of Consult's theme analysis of the water review (DSIT) · see the record
Civil service tools
5,330
officials using Redbox at its peak (DSIT) · see the record
Local councils
22
local authorities using the Minute meeting scribe (DSIT, January 2026) · see the record
Jobseekers
16,000
jobseekers who have used DWP's AI Work Assistant (September 2026) · see the record

Consultations

The government reports that its Consult tool sorted more than 2,000 responses to a Scottish Government consultation into themes, and that when compared with a human reviewer the two agreed the majority of the time.

“When we compare Consult to the human reviewer, we see they agree the majority of the time – with differences in view having a negligible impact on how themes were ranked overall.”

The source notes: Themes were checked and refined by Scottish Government experts.

Department for Science, Innovation and Technology (DSIT): Press release: Government-built Humphrey AI tool reviews responses to consultation for first time in bid to save millions · published 14 May 2025
Full copy saved 13 October 2026, SHA-256 35d1f65e8535…

DSIT reports that its Consult AI tool sped up analysis of over 50,000 responses to a government-commissioned review of the water sector, and was found to be at least as accurate and reliable as humans.

“AI tool built by the UK government sped up analysis of over 50,000 responses to a government-commissioned review of the water sector. Named ‘Consult’, the tool was found to be at least as accurate and reliable as humans.”

Department for Science, Innovation and Technology (DSIT): Press release: Ground-breaking use of AI saves taxpayers’ money and delivers greater government efficiency · published 16 October 2025
Full copy saved 14 October 2026, SHA-256 8092780a201d…

DSIT reports that for the water sector review, Consult sorted responses into themes in around 2 hours at a cost of £240, and experts needed 22 hours to check the results.

“The AI tool categorised responses into themes in around 2 hours, costing £240 and experts only needed 22 hours to check the results.”

Department for Science, Innovation and Technology (DSIT): Press release: Ground-breaking use of AI saves taxpayers’ money and delivers greater government efficiency · published 16 October 2025
Full copy saved 14 October 2026, SHA-256 8092780a201d…

Civil service tools

DSIT reports that Redbox, a tool in the government's 'Humphrey' suite, helped 5,330 officials at its peak to summarise long documents, draft briefing notes and more.

“Another tool in the ‘Humphrey’ suite, called ‘Redbox’, helped 5,330 officials at its peak work more efficiently – with the technology helping them to summarise long documents, draft briefing notes and more.”

Department for Science, Innovation and Technology (DSIT): Press release: Ground-breaking use of AI saves taxpayers’ money and delivers greater government efficiency · published 16 October 2025
Full copy saved 14 October 2026, SHA-256 8092780a201d…

Local councils

DSIT and MHCLG report that early research on the Minute note-taking tool showed officials were saved 60 minutes of admin for each hour-long meeting.

“Early research on the tech shows officials are saved from 60-minutes of admin for each hour-long meeting”

The source notes: The release describes this as early research.

Department for Science, Innovation and Technology and Ministry of Housing, Communities and Local Government: Press release: AI experiments see “Humphrey” help townhalls cut costs and improve services · published 23 May 2025
Full copy saved 14 October 2026, SHA-256 5c6a26d98ed5…

Jobseekers

DWP reports that some 16,000 people have used the AI Work Assistant on its Work Hub platform, which gives personalised guidance on job searches, applications, interview preparation and career development.

“Some 16,000 people have also used the platform’s AI Work Assistant, which provides personalised guidance on job searches, applications, interview preparation and career development.”

Department for Work and Pensions (DWP): Press release: Government’s digital employment tools help thousands take the next step into work · published 25 September 2026
Full copy saved 14 October 2026, SHA-256 ef15d3d024ee…

Questions, answered from the record

Does the government use AI to read consultation responses?

DSIT reports that its Consult AI tool sped up analysis of over 50,000 responses to a government-commissioned review of the water sector, and was found to be at least as accurate and reliable as humans. See the record.

What is Minute?

DSIT reports that over the year to January 2026 it scaled Minute, an AI-powered scribe for government meetings, to support 1,000 officials in 22 local authorities. See the record.

What we left out

We only publish results that an official source reports as having happened. We leave out forecasts, targets, estimates of what AI could or may do, announced investment that has not yet happened, and findings from bodies that are not on our official sources list. How we choose what to include.

More from AI Verified

Last checked 14 October 2026. Spotted an official record we have missed, or a figure that has changed? Tell us through the corrections page.