Guy Opperman corrected a written answer on State Retirement Pensions: Females
Ben Lake (Plaid Cymru, Ceredigion) asked written question 201694 on 12 December 2018. Guy Opperman answered on 17 December 2018 for the Department for Work and Pensions, and Guy Opperman corrected the answer on 18 December 2018. The same corrected answer was given to question 201695. The corrected text adds the figures 1,598, 1072, 192, 2,506, 243, 2981, which the original did not give. Altogether 147 words differ between the two versions.
The question
To ask the Secretary of State for Work and Pensions, how many complaints of maladministration from women born in the 1950s relating to the change in their state pension age have been submitted to her Department’s Independent Case Examiner in each of the last five years.
Original and corrected answer
Struck through: original only. Bold: correction only.
| Original | Corrected |
|---|---|
| Individual government departments have long established complaints procedures. That approach has not changed under Labour governments 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service . Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint. The Independent Case Examiner is independent. The table below provides information on the method by which complaints submitted to the Independent Case Examiner’s (ICE) Office, concerning changes to women’s State Pension age, were closed. | | | | | | | | Individual government departments have long established complaints procedures. That approach has not changed under Labour governments 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service . Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint. The Independent Case Examiner is independent. The table below provides information on the method by which complaints submitted to the Independent Case Examiner’s (ICE) Office, concerning changes to women’s State Pension age, were closed. Reason for complaint closure | Number (a) Resolved (we have interpreted this as meaning closed following issue of an ICE investigation report) | 192 (b) Rejected (the complaint failed to meet the ICE acceptance criteria) | 1,598 (c) Paused for other reasons (includes withdrawn complaints and those closed following a High Court decision to grant permission for a Judicial Review of the Departments handling of the change to women’s State Pension age – it is not within the ICE remit to consider issues which are, or have been, subject to legal proceedings.) | 2,506 The Independent Case Examiner’s Office received the first complaints from women relating to changes in their state pension age in October 2016. The table below provides details of the numbers received in each of the past three reporting years. Year (April to March) | Number received 2016/2017 | 243 2017/2018 | 2981 2018/2019 (to 13 December 2018) | 1072 |
The question and answer on the Parliament website.
More on Guy Opperman.
Receipt
| Read from | https://questions-statements-api.parliament.uk/api/writtenquestions/questions/1023921?expandMember=true |
|---|---|
| Date read | 15 October 2026 |
| SHA-256 | 056522fee7afa03ca6159c6fab0832345b160565a7738df1d0b70ce0a1dbfbfb |