Online retailers: including mandatory delivery fees in the total price
What was announced
Open letter to remind online retailers in the UK that mandatory delivery fees must be included in the total price and shown to consumers up front.
Key points, in the publisher's words
- This open letter from the Competition and Markets Authority (CMA) reminds online retailers of the importance of ensuring they make prices clear to consumers up front.
- It explains what the law means for delivery fees and what you need to do to comply.
- Read our price transparency guidance for more on how to be clear with your pricing practices.
Who and where
UK bodies of power
- Competition and Markets Authority (non ministerial department) · more news
Where this sits in the 10 levels of power
Topics, as GOV.UK files them: Consumer protection.
Receipt
- Original: https://www.gov.uk/government/publications/online-retailers-including-mandatory-delivery-fees-in-the-total-price
- Published 2026-11-02 10:07:18 UTC
- Read by this site 2026-11-02 10:15:09 UTC from GOV.UK
- Saved copy: receipt 6593, with its SHA-256 fingerprint
Contains public sector information licensed under the Open Government Licence v3.0.
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