IT user support technicians: average salary and pay in the UK
Full-time IT user support technicians in the UK earned a median £35,128 in the year to 5 April 2025, according to the ONS Annual Survey of Hours and Earnings (ASHE): £3,911 below the all-jobs median of £39,039.
What the figures show
That puts it 198th of 382, in the middle third of occupations.
The middle half of full-time jobs paid between £29,206 and £44,720.
Median full-time pay: women £33,391 a year, men £36,089 a year.
ASHE counts roughly 170,000 employee jobs, 93% full-time.
Since 2021 it has risen 18.8%, from £29,574, slower than the 25.0% for all jobs.
The Annual Population Survey counts 135,000 people in this line of work, 16% of them in South East.
Pay distribution, 2025 provisional
| Gross pay | Full-time, annual | Full-time, weekly | Full-time, hourly | All, annual | All, weekly | All, hourly |
|---|---|---|---|---|---|---|
| 10th percentile | £25,000 | £498.20 | £13.25 | £23,820 | £473.40 | £13.15 |
| 20th percentile | £27,749 | £548.40 | £14.67 | £26,628 | £522.60 | £14.51 |
| 25th percentile | £29,206 | £574.90 | £15.22 | £27,882 | £548.60 | £14.98 |
| 30th percentile | £30,468 | £597.90 | £15.85 | £29,403 | £574.90 | £15.60 |
| 40th percentile | £32,738 | £641.70 | £17.28 | £31,998 | £625.80 | £16.97 |
| Median (50th percentile) | £35,128 | £692.30 | £18.50 | £34,314 | £675.40 | £18.28 |
| 60th percentile | £38,531 | £747.40 | £19.95 | £37,673 | £729.60 | £19.64 |
| 70th percentile | £42,392 | £821.40 | £21.99 | £41,843 | £809.40 | £21.85 |
| 75th percentile | £44,720 | £862.50 | £22.81 | £43,911 | £851.30 | £22.68 |
| 80th percentile | £46,772 | £914.70 | £24.41 | £46,413 | £899.80 | £23.92 |
| 90th percentile | – | £1,064.40* | £28.19 | £55,710* | £1,057.10 | £27.98 |
| Mean | £38,825 | £759.80 | £20.24 | £37,763 | £733.20 | £20.13 |
Pay since 2021
| ASHE year | Full-time, annual median | Full-time, weekly median | Full-time, hourly median | All, annual median | All, weekly median | Jobs (thousands, indicative) |
|---|---|---|---|---|---|---|
| 2021 revised | £29,574 | £566.70 | £15.10 | £28,644 | £548.50 | 184 |
| 2022 revised | £30,236 | £599.00 | £15.81 | £29,483 | £575.50 | 177 |
| 2023 revised | £32,615 | £627.50 | £16.60 | £31,194 | £603.70 | 174 |
| 2024 revised | £32,981 | £639.50 | £17.11 | £32,116 | £631.00 | 178 |
| 2025 provisional | £35,128 | £692.30 | £18.50 | £34,314 | £675.40 | 170 |
IT user support technicians by region
UK: 135,000 (± 14,300), April 2025 to March 2026. 4 of the 12 regions and nations have samples too small to publish.
| Region or nation | People in employment | 95% confidence interval |
|---|---|---|
| South East | 21,400* | ± 5,800 |
| London | 17,400* | ± 6,800 |
| East of England | 15,300* | ± 5,300 |
| West Midlands | 14,200* | ± 4,900 |
| North West | 12,700* | ± 4,300 |
| Scotland | 12,600* | ± 4,100 |
| Yorkshire and the Humber | 11,300* | ± 3,900 |
| South West | 11,300* | ± 3,800 |
Annual Population Survey (Nomis)
What IT user support technicians do
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction. (ONS SOC 2020, 3132)
Also covers: business support analyst (computing/IT), customer support analyst, help desk operator (computing/IT), IT support technician, systems support officer, app reviewer, computer officer, computing officer, desktop engineer, genius (computing/IT), guru (telecoms), helpdesk administrator, helpdesk analyst, IT associate, IT officer, IT supervisor, support technician and application support analyst (73 titles in the ONS coding index).
- Provides technical support to IT users
- Advises users on how to resolve hardware and software problems
- Installs and upgrades hardware, cables, operating systems and/or appropriate software
- Facilitates user access to systems
- Refers more complex or intractable problems to appropriate IT professionals
- Researches possible solutions in user guides, technical manuals and other documents
Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess a degree or GCSEs/S grades and A levels/H grades together with an appropriate vocational qualification. Some employers may demand a relevant degree. Training is provided off and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.
Related
Information technology technicians (median £35,635) · IT technicians · Database administrators and web content technicians · salary percentile · UK average weekly earnings growth · Median
ASHE Table 14: 2021 2022 2023 2024 2025 · coding index · notes · 15 October 2026