Customer service managers: average salary and pay in the UK
Full-time customer service managers in the UK earned a median £37,535 in the year to 5 April 2025, according to the ONS Annual Survey of Hours and Earnings (ASHE): £1,504 below the all-jobs median of £39,039.
What the figures show
That puts it 164th of 382, in the middle third of occupations.
The middle half of full-time jobs paid between £30,098 and £51,485.
Median full-time pay: women £36,627 a year, men £40,321 a year.
About 76% of the roughly 71,000 employee jobs are full-time.
Since 2021 it has risen 18.2%, from £31,751, slower than the 25.0% for all jobs.
The Annual Population Survey counts 106,200 people in this line of work, 16% of them in South East.
Pay distribution, 2025 provisional
| Gross pay | Full-time, annual | Full-time, weekly | Full-time, hourly | All, annual | All, weekly | All, hourly |
|---|---|---|---|---|---|---|
| 10th percentile | £25,722 | £517.50 | £13.50 | £11,817* | £296.50 | £12.57 |
| 20th percentile | £28,310 | £586.30 | £15.06 | £20,045 | £440.10 | £13.26 |
| 25th percentile | £30,098 | £608.50 | £15.88 | £23,488 | £490.80 | £13.71 |
| 30th percentile | £31,493 | £632.40 | £16.41 | £25,537 | £521.40 | £14.52 |
| 40th percentile | £34,787 | £689.90 | £17.75 | £28,825 | £603.90 | £16.18 |
| Median (50th percentile) | £37,535 | £733.30 | £19.59 | £32,983 | £676.20 | £17.63 |
| 60th percentile | £41,827 | £818.80 | £21.60 | £37,203 | £730.70 | £19.94 |
| 70th percentile | £48,322 | £902.50 | £23.75 | £41,952 | £824.10 | £21.97 |
| 75th percentile | £51,485 | £964.70 | £24.66 | £45,827 | £881.60 | £23.56 |
| 80th percentile | £54,742 | £1,000.10 | £26.52 | £50,169 | £956.90 | £24.68 |
| 90th percentile | – | – | – | – | £1,068.00* | £28.72* |
| Mean | £42,025 | £802.70 | £21.06 | £35,243 | £695.20 | £20.11 |
Pay since 2021
| ASHE year | Full-time, annual median | Full-time, weekly median | Full-time, hourly median | All, annual median | All, weekly median | Jobs (thousands, indicative) |
|---|---|---|---|---|---|---|
| 2021 revised | £31,751 | £613.10 | £15.91 | £30,748 | £598.00 | 53 |
| 2022 revised | £32,727 | £629.50 | £16.45 | £32,022 | £622.10 | 40 |
| 2023 revised | £34,022 | £670.80 | £17.27 | £33,002 | £649.20 | 54 |
| 2024 revised | £35,213 | £674.60 | £17.44 | £32,136 | £612.90 | 59 |
| 2025 provisional | £37,535 | £733.30 | £19.59 | £32,983 | £676.20 | 71 |
Customer service managers by region
UK: 106,200 (± 12,600), April 2025 to March 2026. 9 of the 12 regions and nations have samples too small to publish.
| Region or nation | People in employment | 95% confidence interval |
|---|---|---|
| South East | 17,200* | ± 5,200 |
| West Midlands | 15,900* | ± 5,200 |
| Wales | 5,400* | ± 2,100 |
Annual Population Survey (Nomis)
What customer service managers do
Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations. (ONS SOC 2020, 4143)
Also covers: after sales manager, call centre manager, customer care manager, customer service manager, aftersales manager, complaints manager, reservations manager, team manager, contact centre manager, customer liaison manager, customer support manager, passenger service manager, passenger services manager, regional hotline manager, telephone area manager, business manager (customer service), customer service team manager and customer services development manager (23 titles in the ONS coding index).
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints
- Co-ordinates and controls the work of those within customer services departments
- Discusses customer responses with other managers with a view to improving the product or service provided
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
Related
Administrative occupations: office managers and supervisors (median £37,244) · Office supervisors · Office managers · salary percentile · UK average weekly earnings growth · Median
ASHE Table 14: 2021 2022 2023 2024 2025 · coding index · notes · 15 October 2026